Last updated: 12 October 2026

This Privacy Policy explains how the operator of xflix.uk (referred to here as ZenixTV, “we” or “us”) handles personal information when people visit the website, ask about a subscription, or request customer support.

1. Contact us

For privacy questions, requests or complaints, email admin@zenixtv.com. You can also visit our contact page. For further information about the website operator’s legal identity, contact this email address.

2. Information we may receive

When you choose to contact us, we may receive your name, email address, WhatsApp or phone number, device information, the details of your enquiry and your communications with our support team. Depending on the services you request, we may also need details about your chosen plan or transaction and information needed to assist you.

When you browse the website, technical information such as your IP address, browser type, device information and access logs may be processed by our website and hosting systems for security and operation. Please do not submit bank-card numbers, passwords or other sensitive information in regular email or WhatsApp messages.

3. Why information is used

Information may be processed to respond to enquiries, take steps requested before a service agreement, deliver or assist with a requested service, provide customer support, maintain site security and comply with legal obligations. Where UK data-protection law applies, relevant lawful bases may include taking steps before a contract or performing a contract, our legitimate interests in providing support and protecting our website, compliance with a legal obligation, and consent for activities that require it (such as optional marketing or non-essential cookies).

4. Sharing information and external services

We may use service providers where needed for website hosting, email communication, support or transactions. If you contact us through WhatsApp, the WhatsApp/Meta platform processes information under its own privacy policy. Any external payment provider used during checkout is responsible for explaining its own processing. For details of the specific providers involved with your enquiry or transaction, contact us.

Some service providers may handle information in other countries. Where applicable privacy law requires safeguards for international transfers, appropriate measures must be used.

5. Cookies and website technology

Essential cookies or similar technologies may support website functionality and security. If the website uses optional analytics, advertising or other non-essential tracking, relevant notices and consent choices should be provided as required by law. You can manage cookies in your browser, although disabling essential cookies may affect some features.

6. Retention and security

Personal information should be kept only as long as reasonably required for the purpose of collection, such as handling an enquiry, providing requested support, keeping necessary records, resolving disputes or meeting legal obligations. Exact periods vary with the purpose and legal requirements. We aim to use appropriate safeguards, although no online system can be guaranteed completely secure.

7. Your rights

Subject to the law that applies to you, you may have rights to access, correct or delete your information, restrict certain processing, obtain portable information, or object to processing. You may withdraw consent where processing relies on consent. Send requests to admin@zenixtv.com; we may need to confirm your identity before handling a request.

Your right to object: Where we rely on legitimate interests, you may object in relevant circumstances. You can object to direct marketing at any time.

8. Children

This website and its subscription enquiries are intended for adults. If you believe a child’s information has been shared with us, please contact us so we can review the request.

9. Complaints

If you have concerns about how personal information is handled, email us. Where UK data-protection law applies, you may also complain to the UK Information Commissioner’s Office (ICO).

10. Changes

We may update this Privacy Policy to reflect changes to our website, services or legal requirements. The date at the top indicates the most recent update.